Refund Policy

Returns are subject to the return policies of the original retailer from which the item was purchased.

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1. Online Shopping Returns
Returns are subject to the policies of the original retailer where the item was purchased.

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If an item is eligible for return, we can assist with initiating the return process on your behalf.

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Return requests must be made within [10] days of purchase.

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Any return shipping fees or restocking charges imposed by the retailer will be the client’s responsibility.

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2. Refunds
Refunds are processed according to the retailer’s policy. If approved by the retailer, funds will be returned via the original payment method.

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Our concierge service fee is non-refundable, except in cases of errors on our part.

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Refund processing times depend on the original retailer and may vary.

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3. Order Issues & Exchanges
If an incorrect or damaged item is received, we will assist in contacting the retailer to resolve the issue.

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Exchanges are handled per the retailer’s terms and may require a separate purchase.

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4. Cancellations
Orders can only be canceled if the retailer allows cancellations before processing the payment or shipment.

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Once an order is placed, we cannot guarantee cancellation, but we will do our best to assist in the process.

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5. Customer Support
For any concerns regarding your purchase, returns, or refunds, please contact us. We’re here to ensure a smooth experience!